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FAQs
  • The attached CD will not play on my CD player.
    Some of our books have MP3 CDs rather than normal audio CDs. MP3 CDs can be played either on a CD player that supports MP3 discs or on a computer (Windows recommended). For MP3 CDs that will not play on a MP3 compatible CD player or computer, please first confirm that your MP3 compatible CD player and computer have no problem playing other MP3 CDs and then contact the bookstore from which you purchased the product to report the problem.
  • What is the difference between MP3 CDs and auduio CDs?
    Although similar in appearance, MP3 CDs and audio CDs differ in recording format and the amount of data that can be stored on them. MP3 CDs store media in a compressed form. An audio file on an MP3 CD can be a tenth of the size of the same file in audio CD format. MP3 CDs can be played on CD players that support MP3 format and also on computers. You can save the data from the MP3 CDs onto your computer and transfer the audio tracks to an MP3 player. You may also wish to copy the audio tracks from your computer onto a regular audio CD, if your classroom CD player does not support MP3 CDs.
  • Where can I buy Compass Publishing and Seed Learning materials?
    Seed Learning and Compass Publishing materials are available through bookstores, booksellers, and online booksellers. You can find bookstores in your area on the "Where to buy" page. Please note that the availability is different for each store.
  • Can I view sample pages of Compass Publishing and Seed Learning materials online?
    Yes, sample pages of Compass Publishing and Seed Learning materials are available at their websites. Teacher's resources such as audio files, answer keys, transcripts, and tests are also available for downalod from the websites. ・Compass Publishing ・Seed Learning
  • How can I request an inspection copy?
    Inspection copies are available for courses with 30 or more students. To request an inspection copy, please complete the inspection copy request and submit. Please note that we may not be able to send an inspection copy due to our company policy.
  • The book I purchased is defective / damaged.
    We apologize for any inconvenience caused by defective or damaged material. For all inquiries regarding returns, please contact the bookstore from which the book was purchased.
  • How can I download onlime content (audio files, answer keys, transcripts, tests, etc.)?"
    ≪How to download online content≫ Compass Publishing Access the Compass Publishing website. ・Compass Publishing Type the title, ISBN or author in the search bar located at the top of the page on the Home page. Click the title or "Detail”. Click the blue icon to download content. Seed Learning Access the textbook website (the link is printed at the back of the book). Click "Download". Click on the icon, or click "Download All" to download all the content.
  • What are Student Digital Materials and Classroom Digital Materials?"
    Student Digital Materials Student Digital Material included in the attached CD-ROM is digital material for review. The application called Class Booster is included for further practice. Classroom Digital Materials Classroom Digital Material included in the attached CD-ROM is an interactive e-book that allows teachers to show the student book content in the classroom to facilitate teaching. You need a computer that is connected to either a TV or a projector inside the classroom for students to view while you are teaching.
  • How lond does it take to get back-ordered materials?
    Delivery will take approximately 4 to 6 weeks.
  • The CD did not come with the textbook.
    We apologize for any inconvenience. Please contact the bookstore from which the book was purchased.
  • I am trying to add a book on Compass Digibooks and getting the error message: "The access code is invalid." What should I do?"
    If you receive an error message even though your access code has never been used, please contact us from here. Please note that you can not use the code on multiple accounts.
  • I have lost the detachable Answer Key & Transcript attached to the textbook. Can I buy it?
    We are afraid that accessories such as the detachable Answer Key & Transcript are not sold separately. Please visit the publisher's website. You can download answer keys and other downloadable materials for free.
  • The mouse pointer does not work when I play the attached CD-ROM of Sounds Great.
    The mouse pointer sometime does not work in full screen when you play the CD-ROM on Windows 10. How to fix the error: 1. Press the Esc key to exit full-screen mode. 2. Make sure the mouse pointer works on the reduce screen display. 　Once it works on the reduced screen display, it will work in full-screen mode.
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